Arkleen Returns & Refunds Policy
This policy applies to products sold by the Arkleen store through Biet Al Reef Marketplace in the United Arab Emirates.
https://app.bietalreef.ae/en/Marketplace/arkleen/policies/returns
Policy summary
- Return window
- 14 days from delivery
- Accepted condition
- Unused, in original condition and original packaging, with proof of purchase
- Restocking fee
- 0%
- Return shipping cost
- Arkleen pays for defects, errors or non-conformity; the customer pays for an eligible non-defective ready-made product returned for change of mind
- Refund processing
- 5–10 business days to the original payment method
Ready-made products
A ready-made product may be returned or exchanged within 14 days from delivery if it is unused, in original condition and original packaging, with all supplied parts and accessories and proof of purchase or the order number.
Custom-made or modified products
Once manufacturing has started, custom-made or modified products are not returnable for change of mind. The customer may submit a claim for a manufacturing defect or when the product does not match the agreed specifications.
Return shipping costs and responsibility
Arkleen covers return or collection costs for manufacturing defects, wrong products, pre-delivery damage or non-conformity. For change-of-mind returns of eligible non-defective ready-made products, the customer covers return shipping.
Restocking fee
No restocking fee applies. Restocking fee: 0%.
How to request a return
- Contact Arkleen within the 14-day return window.
- Provide the order number, customer name, phone number and return reason.
- Provide clear product-condition photos when requested.
- Arkleen reviews eligibility and confirms the return or collection method before the product is sent back.
- After receipt and inspection, the customer is informed whether the return is approved or rejected.
Refunds
After the returned product is received, inspected and approved, the eligible amount is refunded to the same original payment method used for the purchase within 5–10 business days of final approval. The bank or card issuer may require additional time for the credit to appear.
Exchanges
An eligible ready-made product may be exchanged when within the return window, unused and in original condition, and a replacement is available. Custom-made products remain subject to the custom-product terms above.
Damaged or non-conforming products
If a customer receives a damaged product, a product with a manufacturing defect, or an item that does not match the order, the customer should contact Arkleen and provide clear photos. Once confirmed, Arkleen covers the applicable handling, collection, replacement or refund costs.
Non-returnable cases
- Custom-made or modified products after manufacturing starts, unless defective or non-conforming.
- Used products or products damaged after delivery through misuse.
- Products installed or modified in a way that prevents return to original condition.
- Return requests submitted after the 14-day window for ready-made products.
Shipping & delivery
View Shipping & Delivery Policy
Quick answers
Can Arkleen products be returned?
Yes. Eligible ready-made products can be returned within 14 days of delivery under the conditions above.
Who pays return shipping?
Arkleen pays for defects, errors or non-conformity; the customer pays for an eligible non-defective change-of-mind return.
How is the refund issued?
To the original payment method within 5–10 business days after final approval.